Appointment Scheduling
Keep your diary full and your appointments confirmed.
We book, confirm, reschedule and follow up appointments on your behalf, working in your calendar or booking system. Customers can book when it suits them, and your team arrives at each appointment with the information it needs.
What changes for you
The outcomes this service is designed to deliver.
More bookings captured
Customers who call or message outside your office hours can still book, rather than trying a competitor.
Fewer no shows
Confirmations and reminders are sent in a consistent way, and missed appointments are followed up.
Better prepared meetings
Each booking includes the details your team needs before the appointment.
Scope
What is included.
- Booking into your calendar or scheduling software
- Pre booking questions you define
- Confirmations and reminders by email or text message
- Rescheduling and cancellation handling
- Follow up of missed appointments
How automation and people share the work
Automation
- Offers available times and books routine appointments
- Sends confirmations and reminders automatically
- Handles simple rescheduling requests
People
- Handle complex bookings and special requirements
- Speak with customers who prefer a person
- Recover missed appointments with a personal call
The exact balance is agreed with you. Some clients prefer every conversation to be handled by a person.
How it runs
From first conversation to steady operation.
- 01
Understand your diary rules
Appointment types, durations, locations and availability are documented.
- 02
Connect your calendar
We work inside your booking system so there is one source of truth.
- 03
Agree communications
Confirmation and reminder wording is approved by you.
- 04
Monitor and improve
Booking volumes and attendance are reviewed and the process is adjusted.
A good fit for
Who this service tends to suit.
- Healthcare administration and clinics
- Home services and trades
- Professional services firms
Related industries: Healthcare Administration, Home Services, Professional Services
Questions
Appointment Scheduling: common questions.
Which booking systems do you work with?
Can you handle clinical questions?
Your customers deserve better. Let’s make it happen.
Tell us about your customers, your volumes and the hours you need covered. We will come back with a clear recommendation and a written proposal.