AI Voice and Chat Automation
Automation for routine requests. People for everything that matters.
We design, configure and supervise AI voice and chat agents that handle routine requests such as order updates, booking changes and frequently asked questions. They work from knowledge you approve, take defined actions in your systems, and pass conversations to a person when a customer needs one. We build on established voice and conversational AI platforms and are developing our own Halo tools for this work.
What changes for you
The outcomes this service is designed to deliver.
Instant answers to routine questions
Customers with simple requests are helped immediately instead of waiting in a queue.
Lower cost per contact
Automation absorbs repetitive volume, so human time is spent where it adds the most value.
Supervised, not unattended
Our team monitors conversations, reviews quality and adjusts the automation regularly.
Scope
What is included.
- Use case analysis to decide what should be automated
- Conversation design using your approved knowledge
- Integration with your systems for defined actions
- Testing before launch, including difficult scenarios
- Human handover with conversation history
- Ongoing monitoring, review and improvement
How automation and people share the work
Automation
- Handles agreed routine requests by voice or chat
- Takes defined actions such as checking an order or booking a slot
- Recognises when a conversation should move to a person
People
- Decide what the automation may and may not do
- Take over conversations that need a human
- Review transcripts and improve answers over time
The exact balance is agreed with you. Some clients prefer every conversation to be handled by a person.
How it runs
From first conversation to steady operation.
- 01
Choose the right use cases
We identify high volume, low risk requests that automation can handle well.
- 02
Design and configure
Conversations, guardrails and handover rules are built and approved by you.
- 03
Test thoroughly
We test with realistic scenarios before any customer uses it.
- 04
Launch and supervise
Automation goes live gradually and is monitored by our team.
A good fit for
Who this service tends to suit.
- Businesses with high volumes of repeat questions
- Ecommerce and retail
- Appointment based services
Related industries: Ecommerce and Retail, Travel and Hospitality
Questions
AI Voice and Chat Automation: common questions.
Will customers know they are speaking with an automated assistant?
What happens if the automation does not know the answer?
Is Halo available today?
Your customers deserve better. Let’s make it happen.
Tell us about your customers, your volumes and the hours you need covered. We will come back with a clear recommendation and a written proposal.