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Pricing

Clear pricing, built around what you actually need.

We price each service on the work involved, explain exactly how the figure is reached, and put it in writing before you commit. Quotes are provided in US dollars.

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Engagement models

Three ways to work with us.

Most clients use one model or combine two. We recommend the right mix once we understand your volumes.

Dedicated team

Steady, predictable volumes where deep product knowledge matters.

Recruitment and training
Begensol
Day to day management
Begensol
Agents work only on your account
Yes
Standards and priorities
You, with our advice

How it is priced. Priced per agent, per month, based on the coverage and skills required.

Shared coverage

Lower or variable volumes, overflow and out of hours cover.

Recruitment and training
Begensol
Day to day management
Begensol
Agents work only on your account
No, trained on your account
Standards and priorities
You, with our advice

How it is priced. Priced by usage, such as time spent handling your contacts, or as a fixed monthly fee for a defined scope.

Automation with human support

High volumes of routine requests with people available for everything else.

Design and configuration
Begensol
Supervision and review
Begensol
Human handover
Included in the design
Approval of what is automated
You

How it is priced. A set up fee where design and integration work is needed, plus usage based charges and the human support required.

What determines cost

Seven factors shape every quote.

Understanding these helps you compare options and decide where to invest.

01
Coverage hours
Business hours, extended hours, weekends, public holidays or around the clock.
02
Channels
Phone, email, live chat, messaging apps and social media each need different skills and planning.
03
Number of agents
Driven by your contact volumes, how long conversations take and the speed of response you need.
04
AI usage
How much routine volume is suitable for automation and how often it is used.
05
Complexity
Technical products, sensitive conversations and detailed processes need more training and experience.
06
Integration
The systems we need to connect to, such as your phone system, CRM, help desk or booking tools.
07
Service levels
The response times, quality standards and reporting you need written into your agreement.

How a quote works

From enquiry to written proposal.

  1. 01

    Tell us about your requirements

    Use the consultation form to share your channels, hours, approximate volumes and goals.

  2. 02

    Discovery conversation

    We ask the questions needed to understand your customers and how they contact you.

  3. 03

    Written proposal

    You receive the recommended approach, scope, commercial terms and price in US dollars.

  4. 04

    Questions and adjustments

    We walk you through the proposal and adjust it if your priorities change.

Included in every service

The foundations are never extras.

  • Training on your products, policies and tone of voice
  • A documented knowledge base that you own
  • Agreed escalation rules
  • Quality review and coaching
  • Regular reporting and review meetings
  • A named contact responsible for your account

Questions

Pricing questions.

Why do you not publish fixed prices?
Two businesses with the same number of customers can need very different support. Rather than publish a figure that would not reflect your situation, we prepare a written quote once we understand your volumes, hours and channels.
Which currency do you quote in?
Our quotes are prepared in US dollars.
Is there a minimum contract length or team size?
Commercial terms, including any minimums and notice periods, are set out clearly in your proposal before you commit to anything.
Are there set up costs?
Some services involve design, training or integration work before launch. If there is a set up cost, it will be shown separately in your quote.
How long does it take to receive a quote?
It depends on how much information is available. A short discovery conversation is usually enough for us to prepare a proposal. We will tell you when to expect it.

Get a quote that reflects your business.

Share your requirements and we will prepare a written proposal with a clear price in US dollars.

Book a Consultation