About Begensol
AI for speed. Humans for trust.
Begensol is a customer experience company for growing businesses. We combine intelligent automation with trained, accountable people, so customers get quick answers and careful help when they need it.
Your customers are our customers.
Every business I speak to says the same thing about customer service. It matters enormously, and it is difficult to do well at scale. Customers expect quick answers at any hour. They also expect to be understood when something has gone wrong. Meeting both expectations at once is where most support operations struggle.
We started Begensol to close that gap for growing businesses. Large outsourcing providers are built for large enterprises. Building an in house team takes time, management attention and money that many companies would rather invest elsewhere. We wanted to offer a third option: a partner that takes the work seriously, explains exactly how it will be done, and stays accountable for the result.
Our approach is simple. Automation handles the routine, so nobody waits in a queue to ask where their order is. People handle everything that needs judgement, patience or a decision. Knowing which is which, and moving a conversation from one to the other without the customer having to start again, is the craft at the centre of what we do.
When you work with us, you will find that we ask a lot of questions before we recommend anything. We write down how your service will run. We report honestly, including on the weeks that do not go to plan. And you will always know who is responsible for your account.
The principle behind all of this is straightforward. Once you trust us with your customers, they become our customers too. We intend to look after them accordingly.
Dave
Chief Executive Officer
Mission
To give growing businesses customer support they are proud of, without the cost and complexity of building it alone.
Vision
To become the customer experience partner growing businesses across the English speaking world trust first.
Values
How we expect ourselves to work.
- Clarity
- We say what we will do, explain how we will do it and report on whether we did. No jargon and no surprises.
- Care
- We treat every customer conversation as if our own reputation depended on it, because it does.
- Accountability
- When something goes wrong, we tell you, take responsibility and fix the cause, not only the symptom.
- Judgement
- We use automation where it helps and people where it matters, and we are honest about the difference.
- Improvement
- Every week we look for something to do better, and we share what we find.
Where we work
Built for English speaking markets.
We support businesses whose customers are in these countries, and plan cover around their time zones, holidays and expectations.
- United Kingdom
- United States
- Canada
- Australia
- Ireland
- New Zealand
Careers
Interested in working with us?
We look for people who communicate clearly, take ownership and care about getting things right.
Your customers deserve better. Let’s make it happen.
Tell us about your customers, your volumes and the hours you need covered. We will come back with a clear recommendation and a written proposal.